Refund policy

At HeartlandBuy, your satisfaction matters. If something isn’t right, we’re here to help.

Return Window

  • You may request a return within 30 days of delivery
  • Items must be unused, in original condition, and in original packaging

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Personal care items
  • Health or hygiene products
  • Items marked Final Sale

How to Start a Return

To initiate a return, please complete our return request form.

Please include:

  • Your order number
  • Reason for return

We’ll review your request and provide return instructions.

Refunds

  • Once your return is received and inspected, we’ll notify you
  • Approved refunds are issued to your original payment method
  • Refunds are processed within 5–10 business days
  • Shipping fees are non-refundable, unless the return is due to our error

Return Shipping

  • Customers are responsible for return shipping costs
  • If the item is defective, damaged, or incorrect, we’ll cover return shipping

Late or Missing Refunds

If you haven’t received your refund:

  1. Check with your bank or credit card provider

  2. Processing times may vary depending on your financial institution

  3. Still need help? Contact support@heartlandbuy.com